Last Updated: 23-Sep-24
1. Overview
At GoodNightSpell.com, we are committed to providing quality digital products designed to enhance your sleep and overall well-being. If you are not fully satisfied with your purchase, we offer a 30-day refund policy to ensure your peace of mind.
2. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- You must request a refund within 30 days of your purchase date.
- The product must not have been fully utilized or extensively downloaded, as excessive usage may disqualify the refund.
- Your reason for requesting a refund should be clearly stated to help us improve our products and services.
3. Non-Refundable Situations
Refunds will not be granted in the following situations:
- Requests made after the 30-day period has elapsed.
- Digital products that have been extensively used, downloaded multiple times, or shared.
- Failure to provide a valid reason for dissatisfaction or if the reason does not align with our eligibility criteria.
4. How to Request a Refund
To initiate a refund, please contact us at support@goodnightspell.com with the following details:
- Your name and email address used for the purchase.
- The order number or transaction ID.
- A brief explanation of why you are requesting a refund.
Our team will review your request and respond within 5-7 business days with the status of your refund.
5. Refund Processing
If your refund request is approved, the amount will be credited back to your original payment method within 7 – 10 business days. Please note that processing times may vary depending on your payment provider.
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: support@goodnightspell.com